Keeping Technicians in the Industry

About The Event

Welcome to the second annual TechMission 2021 event hosted by WrenchWay!

TechMission 2021 brings together technicians, shop owners and managers, and schools to talk about why technicians are leaving the industry, what schools can do to better prepare technicians for industry, and what shops can do to keep technicians in the industry.



Day 1


09:00 - 09:30 CT

09:30 - 10:30 CT

Why Technicians are Leaving the Industry

Nearly 42% of technicians leave the industry within their first two years. What can shops be doing to keep more technicians in the industry? In this roundtable, we will discuss issues technicians are experiencing working in the industry and how we can work together to improve them.

11:00 - 12:00 CT

How Can Schools Prepare Students for Industry?

The transition from classroom to industry is difficult in any career. This is especially true for technicians. But, are schools properly preparing students for success when they get into the shop? Are shops expecting too much from their entry-level technicians? Tune into this roundtable to learn how schools and shops can work together to better prepare students for industry.

01:00 - 02:00 CT

How to Develop a Technician Onboarding Program & Maximize Technician Engagement

Let's be honest — starting a new job is not the most comfortable experience. Every shop has their own unique processes and procedures that even the most senior technicians need to learn. Plus, there are the simple but overlooked things like where is the break room, meeting the team, etc. In this roundtable, we will discuss how to develop a successful onboarding program, and how you can spark technician satisfaction and engagement from day one.

02:30 - 03:30 CT

Flat Rate

Flat Rate: It’s the elephant in the room, and we're talking about it! During this roundtable, we will discuss different ways in which shops structure pay plans for technicians, pros and cons to each, and how pay structure impacts your business.

How Technicians Can Help Solve the Technician Shortage

We often talk about what shops and schools need to do to help solve the technician shortage, but we rarely talk about what technicians can be doing to promote the industry. In this roundtable, we will discuss how technicians can help elevate the industry and get more young people interested in technician careers.

09:30 - 10:30 CT

11:00 - 12:00 CT

Building a Successful Mentorship Program

One of the best ways shops can retain technicians is by having a successful mentorship program in place. According to Gartner, retention rates for employees who participate in mentorship programs is significantly higher (72% for mentees and 69% for mentors) than for those who don’t (49%). In this roundtable, we will discuss steps shops can take to start developing a mentorship program and best practices for running them.

01:00 - 02:00 CT

Driving Employee Recognition in the Service Center

Recognition is a key driver of productivity and motivation for employees, but it’s not as simple as it may seem. In this roundtable, we will discuss the importance of employee recognition and how it can be executed in your service center to drive better results.

02:30 - 03:30 CT

Technician Career Development and Training

Great shops are backed by great technicians. The best shops and dealerships invest in their technicians’ careers with development opportunities and training. In this roundtable, we will discuss the vital role technician training plays in a shop, what training shops should be providing, and how to stay on top of the emerging technology in the industry. 

Day 2

Event Sponsors

Moderator: Jay Goninen, Co-Founder & President at WrenchWay
Panelists: Dan Beakey (Colonial South Chrysler Jeep Dodge Ram), Frank Montes (RepairSmith), Lucas Underwood (L&N Performance Auto Repair)
Moderator: Christen Battaglia, Director of Strategic Partnerships at WrenchWay
Panelists: Mike Coley (ASE Education Foundation), Dale Frommer (Gulf States Toyota), Tracy Miller (Tarrant County College)
Moderator: Jay Goninen, Co-Founder & President at WrenchWay
Panelists: Carolyn Coquillette (ShopWare), Jill Gingrich (WheelTime), Seth Thorson (EuroTech)
Moderator: Mark Wilson, Co-Founder & CEO at WrenchWay
Panelists: Scott Brown (Diagnostics Network), Tully Williams (The Niello Company), Tim Winkeler (VIP Tires and Service)
Moderator: Jay Goninen, Co-Founder & President at WrenchWay
Panelists: Zach Espinosa (Manly Honda), Matt Fanslow (Riverside Automotive), Justin Hynes (VIP Tires and Service)
Moderator: Christen Battaglia, Director of Strategic Partnerships at WrenchWay
Panelists: George Arrants (ASE Education Foundation), Ed Roberts (Bozard Ford Lincoln), Jill Trotta (RepairPal)
Moderator: Kate Beirowski, Director of Sales at WrenchWay
Panelists: Brian Hebert (Toyota North America), Matt Miller (Caliber), Anna Straus (Sparck)
Moderator: Jay Goninen, Co-Founder & President at WrenchWay
Panelists: Damon Agostino (Sixth Street Automotive), Ray Clark (Truck Country), Fred Gestwicki (Fix-It With Fred)
Event Giveaway Drawings!

Want to win big?! We've got some awesome giveaways.

02:20 - 02:30 CT

Speakers: Jay Goninen, Co-Founder & President (WrenchWay), Mark Wilson, Co-Founder & CEO (WrenchWay) 

TechMission 2021 Recordings Now Available!