Technician Onboarding — Setting Up Your Techs for Success

About WrenchWay

WrenchWay's mission is to help solve the technician shortage in the automotive, collision, and diesel industries. Our software solutions are used by technicians, schools, and shops with the goal of attracting new people into the industry and making improvements for existing technicians. Learn more at


Webinar Description

Most shops think they have a good onboarding process in place for technicians. However, according to a WrenchWay Insiders poll, 92% of technicians replied their shop’s onboarding process was average at best, with over half rating the process as below average or worse.

A shop’s onboarding process can make or break a technician’s experience in a new shop. A good onboarding process should acclimate the technician to their new role, the shop’s culture, and set them up for long-term success in the shop.

In this roundtable, we discussed how shop owners/managers and HR can structure technician onboarding to create an experience for new technicians that will boost employee satisfaction, productivity, and retention.


Watch the Roundtable


Jay Goninen
Co-Founder & President, WrenchWay 
Garrick Weaver 
Director of HR, 
Penn Power Group  
John Flick
Qyst Tire & Auto  
Chad Nichols
Service Manager, Broadway Automotive